The Betterment Project respects your privacy
The Betterment Project understands the importance of protecting personal information we receive from supporters and donors. We are committed to handling your personal information in accordance with our obligations under the Privacy Act 1988 (Commonwealth) and the Australian Privacy Principles. Personal information is collected, held, used and disclosed by The Betterment Project as set out at below.
Information we collect
The kinds of personal information that The Betterment Project collects and holds typically include:
- Your name, phone number, email address
- A history of your donations, emails, letters and other interactions with The Betterment Project
How we collect information
The Betterment Project collects your personal information directly from you when you provide it to us over the phone, in correspondence, in person, via our website and related social media platforms including when you make a donation or sign up to receive information from The Betterment Project.
If someone makes a donation on your behalf, and asks that you receive information about their gift, we will collect the personal information they provide about you.
It is possible in some circumstances to remain anonymous or use a pseudonym when you deal with The Betterment Project, for example when you make a donation to The Betterment Project. However, if you choose not to provide us with your personal information, we may not be able to provide you with an official tax-deductible receipt, or assist you fully with your query or complaint.
Purposes of collection, use and disclosure
The Betterment Project uses your personal information to carry out not-for-profit organisational activities. For example, we may use your personal information to:
- Process or confirm your donation and issue a receipt
- Send you information about how your donation was used
- Keep you informed about our work by email
- Respond to your questions, comments, compliments or complaints
- Inform you about new opportunities to support our work
- Report on our activities
How we hold and protect information
The Betterment Project understands the importance of protecting your personal information from misuse, interference and loss and unauthorised access, modification or disclosure. Our website has been built and hosted with best-practice security protocols in place.
The Betterment Project will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected unless the law requires otherwise.
Accessing and correcting your personal information
You are entitled to access and request correction of your personal information held by The Betterment Project. To request access or correction, please contact us using the details provided below.
Opting out of future communication
If you don’t want to receive communications from us, please contact us using the contact details below.
Making a complaint
If you wish to make a complaint about our privacy practices, please submit a written complaint to the email address provided below
Contacting us
If you want to contact us for any reason in relation to The Betterment Project’s privacy policy you can contact us as at
hello@thebettermentproject.com.au.